Supplier / Customer Interface
Supplier / Customer Interfacing
Meetings between suppliers and their customers are one   area that can generate the most confrontational discussions and least productive scenarios. 

Customers depend on suppliers and vice-versa. However, much of the time their relationship is not focused on mutual business improvement, but more on defending each others respective interests.  

Throughout the process of supplier selection, contract award and during  the contract life, Facilitation is often essential to assuring mutual satisfaction and sustainable business development to both parties.  

I can help you with:
  • Assistance/Advisory on Supplier/Customer strategy definition
  • Leadership/Design of process-based Supplier Selection using Supplier Capability Review (SCR)
  • Assistance/Advisory in strategic supply contract elaboration (focused on continual improvement)
  • Design of Customer/Supplier progress reviews
  • Design and facilitation of Supplier/Customer meetings and workshops
    • Operational level
    • Executive Sponsorship level
  • Facilitation/Leadership of TCO Model development and cost reduction initiatives
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